Refund policy

Return / Replacement Policy

Zakura Fragrance offers a 7-day return or replacement policy, subject to the following conditions.

Condition of Items
Items must be returned in their original condition—unused, unopened, and with all original packaging intact. Products that have been used, tampered with, or altered will not be eligible for return or replacement.

Manufacturing Defects
If a product is received with a manufacturing defect such as leakage, damaged bottle, faulty spray mechanism, or any other visible defect, the customer may request a refund or replacement. Details of the refund process are outlined in Clause E.

Wrong Item Delivered
If an incorrect product is delivered, Zakura Fragrance will arrange a free replacement at no additional cost.

Other Reasons for Returns
For reasons other than manufacturing defects or incorrect delivery, Zakura Fragrance will offer a replacement only. Such replacements will incur a handling fee of AED 25, along with any price difference between the original and replacement product, subject to approval. If the replacement product is of a lower value, the difference will be refunded in the form of store credit only.

Processing Time
Please allow 4–5 business days for processing replacement requests. We strive to resolve all requests as quickly as possible.

Definition of Defects and Damages
Defects include visible and functional issues such as broken bottles, leaking perfume, damaged spray nozzles, or other clear manufacturing faults.

What Is Not Considered a Defect
Minor variations in fragrance perception due to personal preference or skin chemistry are not considered defects.
Slight differences in packaging appearance due to lighting or batch variations are not considered defects.
Damage caused by improper storage, exposure to heat, sunlight, moisture, or failure to follow care instructions is not eligible for return, refund, or replacement.

Address Accuracy
Customers are responsible for providing complete and accurate shipping details. Zakura Fragrance will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Refunds or cancellations will not be accepted in such cases.